no audio on dell inspiron 15r - Zoom Community

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Solved: Zoom may be crashing RealTek Audio Process - Dell Community - Fix 2: Unmute Audio 

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Search instead for. Did you mean:. Last reply by bradfordcornell Solved. Start a Discussion. Dancer96 2 Bronze. XPS 13 , Zoom, microphone not working. Hi there, I have an issue with my Dell XPS 13 where my microphone on Zoom does not pick up my voice even when I am speaking loudly. Any solutions would be much appreciated. All forum topics Previous Topic Next Topic.

Solution 1. Accepted Solutions. Community Accepted Solution. Replies 8. Users are on the latest Zoom using auto-update. The trouble seems to be it's hard to reproduce so we never know if it's fixed. You'll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team.

My next thought is that rolling back Zoom from 5. We're going to swap out some of these new laptops with competitors' devices as we can see this is going to be a long crawl through support territory with Dell. We've had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we've been at our wits end.

We've tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person's mic actually worked when the mic was DISABLED! No idea why.

These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users. The other person's doesn't work no matter what I do!

I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won't work for other programs either. How frustrating! I've got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the 'Sound Settings' until I reinstall the driver, or delete the audio device from compmgmt.

The folks with headsets seem to have the microphone go dead at the same as the onboard. I've got a machine right now E on 6. This is the version that support. At this point, I'm convinced it's intermittent across many versions. Step 1: Open Zoom and go to the Settings page. Step 2: Choose Audio and then Advanced on the right side. Then, change the default settings that are in the Audio Processing section to Moderate. Step 1: Click the Windows icon on the taskbar and then click the gear icon referring to Windows Settings.

Step 3: Choose Troubleshoot on the left pane thereafter expand the Playing Audio section and hit the Run the troubleshooter button. Therefore, try updating the audio driver. Step 1: Launch Device Manager. Step 2: On the Device Manager window, double-click the Sound, video and game controllers category. Then, switch to the Driver tab on the properties window and click the Update Driver button. Step 4: Choose the Search automatically for updated driver software option on the next window.

Hi Kathy7 thank you for the additional detail. Ok, if you have for sure exited out of any other program that may be using your camera, and still no video, we may need to completely uninstall the Zoom client and start fresh. I have uninstalled and re-installed the zoom client already.

I just did it again just to make sure, and same exact thing, black screen. It never prompts me to give permission to access my camera or microphone, like most video software does. I also closed Microsoft Teams just in case that was interfering. Same thing. I uninstalled Zoom and reloaded it. My video still will not come on. It has defaulted to Cyberlink Web Cam Splitter.

I do not have an external camera, only the one built in to my Dell Desktop. My video is totally muted. I cannot control it.

I now have the problem described above. My camera works - but in Zoom I can't be seen by others. Zoom Community.

     

Solved: XPS 13 , Zoom, microphone not working - Dell Community - Part 1: Possible Reasons Why Zoom Audio is Not Working

 

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Audio not working in Zoom, laptops speakers are fine got checked, issue is with zoom. On and off suddenly it says failed to detect speakers Got laptop checked with experts and all have confirmed speakers of laptop are completely k, issue is in zoom app and even after all correct setting this bug keeps coming If you are using windows, do make sure that your audio output is set to your computer speakers, you can change this in:.

If that's not the issue, take a look in your volume mixer and make sure all the Zoom windows are not at zero volume. If that doesn't work, you might want to try to check if your computer audio drivers are up to date. You can do this from Device manager on your computer you'll need local admin permissions for this. I am dealing with the same issue.

No output audio on zoom and all settings are correct and properly set. Win10 Pro; all MS updates; all other apps work but not Zoom for speakers. Mic works fine. At one time I tried a headset but I can't test it now. I'm having the same problem on my all-in-one Lenovo computer. All settings, volumes, etc.

The speakers work fine everywhere except a Zoom meeting! I updated Zoom, checked drivers for updates, etc. Hope someone can help! I have same issue on Mac for last 2 weeks I have 45 years in IT so believe me when i say it is a Zoom problem.

Thank you for your response! I guess I'll just keep updating Zoom on this computer and use a tablet until this gets resolved. This is a new problem that's popped up in the past few weeks! Very frustrating! Thanks again Same problem here. New LG laptop, Win Speakers work for all apps except Zoom. Hope they address this serious issue, as Zoom is currently unusable to me. Same problem. Zoom audio worked just fine last night. This morning it fails to detect audio. What happened overnight?!

Same problem with my mom's laptop. I have the same issue on my Lenovo. I have used the same laptop for 2 years and never had an audio problem with Zoom. Now suddenly no speakers detected. No problem with my speakers at all in any other application just as other commenters have noted. Is Zoom doing anything to address this issue? Our IT help desk shared a work around. Use Zoom from browser. Will need to cancel "Start in app" when join or start a meeting, then a message at bottom allow you to join from browser.

And mic and speaker works. It helped my mom to continue use normally. Nice, but that doesn't help when I am in a zoom webinar, which doesn't open from the browser. Any suggestions? It seems webinar can be join using web. I have never used webinar. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features.

Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Audio not working in Zoom, laptops speakers are fi Pls help. SSS Observer. Request to take a net meeting or a zoom meeting and help me solve it asap Topics: Topics: Audio.

Preview file. All forum topics Previous Topic Next Topic. Hime-Tama Listener. If you are using windows, do make sure that your audio output is set to your computer speakers, you can change this in: If that's not the issue, take a look in your volume mixer and make sure all the Zoom windows are not at zero volume. Hope I was of some help! In response to Hime-Tama.

Same issue! Taj Observer. LeanWalrus Observer. In response to LeanWalrus. Libby Observer. Website, windows setting and youtube from website all play fine from speaker.

SusieP Observer. In response to ocmc. In response to lyh. Post Reply. Related Content. Webinar screen share - Audio not sharing in Events and Webinars Audio problem in Meetings Volume input and output too low on Mac - All settings are on and set to Max Volume in Meetings Zoom sound and video adjustments I'd like to be able to make in Meetings Background noise during Zoom meetings.

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